We innovate customer service
We make sure that all our services are excellent. Our strengths lie in our unique multi-channel sales model, which combines retail and online channels, and takes advantage of the synergies that exist between them.
Sophisticated in-house transport ensures convenience and unbeatable prices for our customers.
- we take the product through the front door
- we install and demonstrate
- we take away packaging and old appliances
- we provide a money-back guarantee
Express collection and delivery
Our strengths lie in our unique multi-channel sales model. With the RYCHLART service, for example, customers can collect their goods at their nearest store within 30 minutes of ordering.
Since summer 2022, we guarantee express home delivery within 1 hour.
We offer our customers a wide range of installation services, such as the installation of built-in appliances and stoves, TV wall mounting, Smart TV installation, installation and setup of new devices in-store or remotely, installation of protective film, and more.
The fourth key service for our customers is consulting, also called CHYTRART. It offers customers expert advice from electrical specialists on product selection, both in stores and on the web. This is always done intelligibly and with the human touch.
Always close by
3 customer centres
From Brno, Prague and Zlín, we carefully take care of customers from all our e-shops
6 modern warehouses
Logistics centres cover deliveries for our companies in the Czech Republic, Slovakia and abroad
Dense network of stores
DATART stores are accessible within a 30-minute commute for almost 70% of the Czech population
DATART and ETA stores
Modern logistics with express delivery
We deliver. We install. We demonstrate.
We deliver the shipment to customers at the time of their choice, even on weekends. We take the product to any floor, install it and even demonstrate how it works. If necessary, we take away the old appliance and packaging.
Up to 3,000 shipments
a day are delivered directly to your homes
We deliver thousands of shipments daily. We are able to deliver most products next day. For selected products, even within 60 minutes of ordering.
We upgrade ordinary sales to customer care
One of the most important goals of the training concept within the DATART GROUP is to set up all processes within the company so that we can achieve a state where all the services we provide to our customers are excellent.
High level of customer satisfaction
The high level of customer satisfaction is also evidenced by our NPS (Net Promoter Score), which has long been above 80. The NPS expresses the degree to which customers are willing to recommend services related to shopping in DATART shops and e-shops to acquaintances, with the customer giving a rating on a scale of 0-10 based on the questionnaires sent.
We grow with customer trust
The high level of customer satisfaction is also confirmed by the many awards that the DATART GROUP has received.
11x Trader of the Year
15x Shop of the Year
9x Most Trusted Brand
15x Product of the Year for ETA
People & culture
Our goal is motivated employees who are experts in their field and who have a professional, empathetic and excellent customer-oriented approach not only to customers, but also to their colleagues.